Professional Summary
Application Support Engineer and Junior DevOps Engineer with expertise in troubleshooting, cloud computing (AWS), and API management. Adept at writing complex SQL scripts, optimizing data processes, and enhancing customer support solutions. Proven track record in cross-functional collaboration and problem-solving in high-pressure environments.
Core Competencies
Cloud & DevOps
AWS (EC2, S3, CloudWatch), CI/CD, Infrastructure as Code
API & Integration
REST APIs, Data integration, Postman
Database Management
MySQL, MongoDB, SQL Optimization
Technical Support
Troubleshooting, Customer support, Issue resolution
Professional Experience
Lead Technical Support Engineer
Boats-Group | Miami, FL | Sept 2019 – Present
- Led technical team troubleshooting system integrations
- Worked with AWS tools (EC2, S3, CloudWatch) daily
- Developed custom MySQL scripts and reports for customers
Technical Support Engineer
Boats-Group | Miami, FL | Sept 2015 – Sept 2019
- Created and QA’d Jira tickets across multiple platforms
- Collaborated with developers to fix software bugs
- Provided DNS and domain management support for clients
Technical Skills
Cloud & Infrastructure
AWS, EC2, S3, Route 53
Programming & Scripting
Python, SQL, Bash
API & Data Management
REST APIs, Postman, Data Feeds
DevOps Tools
Docker, Jenkins, Git, CI/CD